Privacy & Cookie Policy

1. Introduction

 1.1 Thank you for visiting our website. Z.Z SkinCare is committed to protecting visitors to our website and look to safeguard their privacy. The below policy states how we intend to protect and treat any personal information shared.

1.2 When you first enter the website, you will be asked to consent to our cookies in line with the policy terms we will state below. By agreeing, you will be consenting to our use of cookies in accordance with the terms in this policy.

2. Collecting personal information

2.1 By using our website and agreeing to our cookies, you give consent to us collecting, storing and using the following kinds of personal information:

(a)  personal information about your use of our website and visits to the website including information about your computer. This may include our location, IP address, the type of browser you are using, the length of your visit, how many times you have visited and website navigation paths, plus how you discovered the website).

(b) if medical information is shared, this may be stored for your treatment

(c) information provided regarding our newsletter and subscription list including name and email that is provided by you, including if you register for our website
(d) address, full name, telephone number, email address and payment address will be stored after good or services are purchased

(e) if reviews or complaints are made publicly through our website on the internet, your username and profile picture will be used

(f) if you send personal information (or any communications that you send) to us, this may be stored

2.2 If you are sharing personal information on behalf of another person, consent must be obtained prior in accordance with this policy relating to the disclosure and use of that personal information.

3. Using personal information

3.1 If personal information if submitted through our website, it will be used for the specific purposes listed within this policy, including for specified relevant pages on the website.

3.2 Your information may be used for the following:

(a) to allow us to administer our business and website;
(b) website personalisation for you;
(c) to provide services to you including sessions and treatments and confirm memberships,
(d) to collect payment from you, and to send invoices, and payment reminders for memberships

(e) send you non-marketing commercial communications;
(f) to communicate information that you have requested via email notifications;
(g) if you sign up, we will send you our emailed newsletter send you our email newsletter. If you no longer wish to receive this, inform us.

(h) to deal with enquiries or/and complaints made regarding the customer or website in regard to the website

(i) to prevent fraudulent use of our website and to keep it secure

(j) for acceptance of terms and conditions, and.

(k) to communicate with you relating to marketing or business that we think might be relevant or interesting to you, via the consented communications strategy provided, by post, email, or text.

 3.3 If you decide to submit information through our website for publication regarding a review or any of the like, we will publish this information in accordance with your giving your unspoken consent.

3.4 Without your prior and expressed consent, we will never share your personal information to third parties for their marketing, except in an anonymity

4. Disclosing personal information

4.1 Your personal information may be disclosed, for the purposes laid out in this policy, with our employees, including your practitioner, our insurers, advisers, suppliers, agents and/or subcontractor to a reasonable degree of necessity.

4.2 Z.Z SkinCare may disclose your personal information:

(a) if required to do so by the law,
(b) to any ongoing or necessary legal proceedings if required.

(c) if needed to defend our legal rights (regarding fraud prevention or to reduce credit risk);
(d) if we intend to sell any assets or the business, we may share this to the purchaser or prospective purchaser
(e) to any authority figure for the disclosure if required to by the court or authority, wherein it is reasonably likely that we would be ordered to do so.

4.3 Z.Z SkinCare will not provide your personal information to third parties without prior consent. Consent is given by agreeing to this policy.

5. International data transfers

5.1 Any personal information that is accumulated may be processed and stored in another country, and may be transferred between any of the countries that we conduct work in. 

5.2 If you publish information via our website, including username and profile, you consent to this being viewed via the internet across the world. This information is therefore in the public domain and prevention and misuse of this information by others is possible. Z.Z SkinCare cannot be held accountable for this usage.

5.3 By usage of this website and agreeing with our policy, you approve this transfer of information.

6. Retaining personal information

6.1 Our data collection policy is listed below and is designed to safeguard our legal obligations and ensure we follow these regarding the collection and storing on personal information.  

6.2 If personal information is collected and stored for a purpose for purposes, this should not be longer than necessary insofar as regarding the treatment, session, membership, or purpose it has been provided for.

6.3 Alongside 6.2, after 3 years of registration on our website, information that is stored will be deleted from our server, if no repeated business with Z.Z SkinCare is used, or if the information used is not in conjunction with any marketing material, for example the Z.Z SkinCare newsletter.

6.4 Not in prejudice with the policies stated so far in Section 6, personal information, and documentation, including digital and electronic documentation, will be retained for the following:

(a) if required to do so by the law,
(b) to any ongoing or necessary legal proceedings if required.

(c) if needed to defend our legal rights (regarding fraud prevention or to reduce credit risk);
(d) if we intend to sell any assets or the business, we may share this to the purchaser or prospective purchaser
(e) to any authority figure for the disclosure if required to by the court or authority, wherein it is reasonably likely that we would be ordered to do so.

7. Security of personal information

7.1 To prevent the misuse (including altering) or loss of your personal information, we will undertake precautions through and using technical and organisational systems.

7.2 Encrypted technology will be used to protect financial information entered into our website and for electronic transactions.

7.3 Information that must be retained via our website will be kept on password protected secure servers.

7.4 This policy requires you to acknowledge that information transferred via the internet cannot have safety guaranteed as the internet is inherently insecure.

7.5 In exception to when you may be required to log into our website, we will not ask you to reveal your password and this is your responsibility to keep secure.

8. Amendments

8.1 Our policies may be updated on occasion to adhere to law changes and when necessary. We recommend that you check this page from time to time to ensure you still accept the policies.

8.2 Any time changes to this policy are made, we will update the number at the bottom of this document to indicate the update. However, we are not required to notify users of this website about the changes through any communication platform.

9. Your rights

9.1 If you require us to share the information, we have retained about you via our website and documentation, we may have to:

(a) enforce a payment fee (currently fixed at GBP 10); and
(b) be supplied with evidence to your identity to ensure we are legal okay to share this. Photo Identification is required, plus an original copy of a bill or bank statement that shows your current address.

9.2 If required by the law or court proceedings, we may have to withhold personal information after the request.

9.3 If you would like to change your marketing preferences or would like us not to process your information for reasons related to marketing, you may inform us of this at any time. You will be given the opportunity to opt out of marketing communications.

10. Third party websites

10.1 Z.Z SkinCare’s website may include hyperlinks to third party websites, including providers of our treatments. This includes details of these providers.

10.2 In regard to 10.1, we cannot implement any control over the policies or practices of these third-party websites that are linked via our website, therefore take no responsibility over the risks you take following these hyperlinks.

11. Updating information

11.1 If the customer or viewer of our website needs their private or personal information updated via what we have stored, please let us know.

12. About cookies

12.1 Cookies are files of text containing small pieces of date, like an identifier (usernames and information similar), that can be used to identify you and your computer when browsing for a tailored experience. This is sent by a server to a browser and is usually stored by the browser which is sent to the served anytime a request is made by the server.  

12.2 There are different types of cookies available, and they may either be persistent or sessional cookies. This adapts the length of time the cookies or information is stored. Persistent cookies are stored by the browser and unless deleted by the user, will be kept until the date expires, whereas session cookies will expire once the session has ended, usually when the browser or tab is closed.

12.3 Whilst cookies are not usually used to retain information that affects the anonymity of the user, the personal information stored via our servers might be similar to the information stored in browser cookies and may be linked.

12.4 Navigational cookies can be used via web servers to track success on pages and identify users if they return to the website.

13. Our cookies

13.1 We make use of both persistent and session cookies.

13.2 Z.Z SkinCare uses Cookie Consent, which as a website user, you can choose to accept or decline, to help us adhere to with the EU regulations

14.   Third party cookies

14.1 The Z.Z SkinCare website uses third party cookies from, but not limited to, the following websites and services: Instagram, Twitter, Facebook, Google Plus, which allows for users to find our website.

15.   Blocking cookies 

15.1 If you wish to block the usage of cookies, you can do so, however this may provide a hindrance to the usability of the website and may negatively impact your experience. You can block the use of cookies via the settings in your browser. This will be different depending on what browser or system you are using.

15.2 Some features on our website will be unusable if you block the use of cookies on our website.

16. Deleting cookies

16.1 You can delete cookies already stored on your computer by going to your settings which will remove the information you have inputted into a website or your search. This will removed the tailored aspect of some websites. This will be different depending on what browser or system you are using.